Job Description

Dental Receptionist

The Dental Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients' questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.

High school diploma or GED required; for dental responsibilities: dental assistant or x-ray certification preferred.

• Dental experience preferred but not required.
• One (1) year experience with customer service tasks preferred.
• Computer skills and software aptitude required.
• Communication and strong compassionate customer service skills required.
• Multi-line phone proficiency required.
• Insurance coding and medical or dental terminology preferred.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Bilingual: English/Spanish preferred

Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.

Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.

Creates patient case records (e.g., current medications, clinical questions, etc.).

Prepares patients' charts and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.

Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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